Returns and Policies
Everything in our store is made to order, due to this I am not able to offer exchanges, returns, or cancellations on orders, but please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective or a name is spelled incorrectly, I cannot accept returns for:
- Custom or personalized items
- Items on sale
- phone cases
- holiday items
- all human apparel
It is important that you measure your dog's neck and compare it to the size chart, I will not accept exchanges or returns for personalized items.