Our Promise
We make returns easy as pie! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund (minus any shipping/handling charges). Returns must be in original condition and in all their original packaging. Ripley & Rue will not accept return items with any signs of wear or with any of the original tags not included.
All SALE items, jewelry, socks, holiday specific items and gift card purchases are FINAL SALE and cannot be returned.
- Any items purchased from any other retailer other than RipleyandRue.com cannot be exchanged or returned. Please contact original retailer.
- Replacement orders can be returned for store credit only.
- Lost packages that indicate “delivered” on the tracking number will have to contact the carrier and file a claim as we are not responsible for any lost or stolen package.
Exchanges
We offer free exchanges within the US! Exchanges are offered for a different size or color of the same product only. If you'd rather return for store credit to pick something else out, please choose return > store credit. To initiate exchange please click here. You will not be charged for a return label when making an exchange.
Domestic Returns
Once you have gone through the return process please print your return label, pack all items in a secure box and enclose the return form and packing list with your items. Please be sure to drop off your package at your local post office. Once your package is received by our warehouse it typically takes 1 full billing cycle for the refund to reflect in your account. Please note: A shipping/handing fee will be deducted from your return refund.
Please allow 2 - 3 weeks for your return to be received and processed.
International Returns
International buyers are responsible for return & exchange shipping costs. Please sent your return or exchange to the address below. Please note: Unfortunately we do not refund duties, taxes or shipping charges. Please allow 4 - 6 weeks for your return to be received and processed.
Return Shipping:
Ripley & Rue
3157 Farnam St
Suite 7104 PMB #14
Omaha, Nebraska 68131
United States